UNMETERED.Chat vs LiveAgent

Struggling to choose between UNMETERED.Chat and LiveAgent? Both products offer unique advantages, making it a tough decision.

UNMETERED.Chat is a Social & Communications solution with tags like video-calling, messaging, encrypted, screen-sharing, group-calls.

It boasts features such as Free group video calling, Instant messaging platform, Encrypted video calls, Group calls with up to 12 participants, Screen sharing, Private/public chat rooms, No time limits and pros including Free to use, No time limits on calls, Supports group calls with up to 12 participants, Encrypted video and chat, Offers screen sharing functionality.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UNMETERED.Chat

UNMETERED.Chat

UNMETERED.Chat is a free group video calling and instant messaging platform. It allows users to connect with friends, family, colleagues, and clients via encrypted video calls, chat, and screen sharing. Key features include no time limits, group calls with up to 12 participants, screen sharing, and private/public chat rooms.

Categories:
Social & Communications Video Calling
video-calling messaging encrypted screen-sharing group-calls

UNMETERED.Chat Features

  1. Free group video calling
  2. Instant messaging platform
  3. Encrypted video calls
  4. Group calls with up to 12 participants
  5. Screen sharing
  6. Private/public chat rooms
  7. No time limits

Pricing

  • Free

Pros

Free to use

No time limits on calls

Supports group calls with up to 12 participants

Encrypted video and chat

Offers screen sharing functionality

Cons

Limited to 12 participants per call

May lack advanced features compared to paid alternatives

Potential privacy concerns with free platform

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features