Desky Support vs LiveAgent

Struggling to choose between Desky Support and LiveAgent? Both products offer unique advantages, making it a tough decision.

Desky Support is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, automation, slas.

It boasts features such as Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base) and pros including Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Desky Support

Desky Support

Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Categories:
Business & Commerce Customer Support
help-desk customer-support ticketing knowledge-base automation slas

Desky Support Features

  1. Ticketing system
  2. Automation rules
  3. SLA management
  4. Custom reporting
  5. Multi-channel support (email, live chat, social media, knowledge base)

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Centralized customer support management

Customizable workflows and automations

Detailed reporting and analytics

Cons

Limited integrations with third-party tools

May lack advanced features for larger enterprises

Pricing can be on the higher side for small businesses

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features