Raiseaticket vs LiveAgent

Struggling to choose between Raiseaticket and LiveAgent? Both products offer unique advantages, making it a tough decision.

Raiseaticket is a Business & Commerce solution with tags like ticketing, itsm, service-desk, asset-management, knowledge-base.

It boasts features such as Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting and pros including Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	Raiseaticket	LiveAgent
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

Raiseaticket

Description: Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

Raiseaticket Features

• Ticket management
• Asset tracking
• Knowledge base
• Purchase management
• Reporting

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

Raiseaticket

Pros

• Easy to use interface
• Automates IT processes
• Centralized asset tracking
• Customizable service catalog
• Mobile access

Cons

• Can be pricey for small businesses
• Limited custom reporting
• Third-party integrations cost extra
• Steep learning curve initially

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

Raiseaticket

• Subscription-Based
• Pay-As-You-Go

LiveAgent

• Subscription-Based
• Custom Pricing