ArcChat.com vs LiveAgent

Struggling to choose between ArcChat.com and LiveAgent? Both products offer unique advantages, making it a tough decision.

ArcChat.com is a Social & Communications solution with tags like chat, messaging, realtime, webbased.

It boasts features such as Public chatrooms, Private messaging, User profiles, Emoticons, File sharing and pros including Free to use, Easy to access via web browser, Real-time communication, Public and private options.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	ArcChat.com	LiveAgent
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

ArcChat.com

Description: ArcChat.com is a free, web-based chat platform that allows real-time communication between people through instant messaging. It has public chatrooms and also supports private messages between users.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

ArcChat.com Features

• Public chatrooms
• Private messaging
• User profiles
• Emoticons
• File sharing

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

ArcChat.com

Pros

• Free to use
• Easy to access via web browser
• Real-time communication
• Public and private options

Cons

• Limited features compared to paid platforms
• Relies on ads
• Less secure than enterprise chat tools

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

ArcChat.com

• Free

LiveAgent

• Subscription-Based
• Custom Pricing