Crowdstream vs LiveAgent

Struggling to choose between Crowdstream and LiveAgent? Both products offer unique advantages, making it a tough decision.

Crowdstream is a Business & Commerce solution with tags like realtime, market-research, surveys, polls, feedback.

It boasts features such as Real-time polling, Targeted surveys, Customizable questionnaires, Automated respondent targeting, Real-time results and analytics, Integration with other platforms, Custom branding of polls and surveys, Export results to Excel, PDF, etc. and pros including Fast turnaround on market research, Access to niche demographics, Cost-effective compared to focus groups, Unlimited questions and responses, User-friendly interface, Scalable to large sample sizes.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Crowdstream

Crowdstream

Crowdstream is a real-time market research platform that enables companies to get quick feedback from targeted demographics. It allows creating polls, surveys, or open-ended questions and receiving responses from Crowdstream's network of respondents in real-time.

Categories:
Business & Commerce Market Research
realtime market-research surveys polls feedback

Crowdstream Features

  1. Real-time polling
  2. Targeted surveys
  3. Customizable questionnaires
  4. Automated respondent targeting
  5. Real-time results and analytics
  6. Integration with other platforms
  7. Custom branding of polls and surveys
  8. Export results to Excel, PDF, etc.

Pricing

  • Subscription-Based

Pros

Fast turnaround on market research

Access to niche demographics

Cost-effective compared to focus groups

Unlimited questions and responses

User-friendly interface

Scalable to large sample sizes

Cons

Narrow demographics may not represent general population

Potential for low response rates

No control over who responds to polls

Possibility of biased responses

No option for follow-up questions

May lack qualitative depth

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features