Bornevia vs LiveAgent

Struggling to choose between Bornevia and LiveAgent? Both products offer unique advantages, making it a tough decision.

Bornevia is a Business & Commerce solution with tags like opensource, workflow, business-process, automation, integration, customizable, lightweight.

It boasts features such as Workflow management, Business process modeling, Process automation, Process optimization, Customizable and lightweight, Open source and pros including Free and open source, Highly customizable, Strong community support, Integrates well with other systems, Actively developed and maintained.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Bornevia

Bornevia

Bornevia is an open-source workflow management and business process software. It provides tools to model, automate, manage, and optimize business processes. Bornevia is lightweight, customizable, and integrates well with other systems.

Categories:
Business & Commerce Workflow Management
opensource workflow business-process automation integration customizable lightweight

Bornevia Features

  1. Workflow management
  2. Business process modeling
  3. Process automation
  4. Process optimization
  5. Customizable and lightweight
  6. Open source

Pricing

  • Open Source
  • Free

Pros

Free and open source

Highly customizable

Strong community support

Integrates well with other systems

Actively developed and maintained

Cons

Steep learning curve

Limited native mobile app support

Not as feature rich as commercial alternatives

LiveAgent

LiveAgent

LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Categories:
Online Services Customer Service
live-chat helpdesk knowledge-base customer-support

LiveAgent Features

  1. Live Chat
  2. Ticketing System
  3. Knowledge Base
  4. Chatbots
  5. Email Management
  6. Reporting and Analytics
  7. Mobile App
  8. Integrations

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Intuitive and easy to use interface

Omnichannel support

Scalable to support high volumes

Customizable to fit business needs

Detailed analytics and reporting

Highly rated customer support

Cons

Can be pricey for smaller businesses

Mobile app lacks some functionality

Limitations for modifying canned responses

Steep learning curve for advanced features