MyLiveChat vs LiveAgent

Struggling to choose between MyLiveChat and LiveAgent? Both products offer unique advantages, making it a tough decision.

MyLiveChat is a Social & Communications solution with tags like live-chat, messaging, realtime, analytics, mobile-apps.

It boasts features such as Unlimited agents, Canned responses, Email integration, Mobile apps, Analytics and pros including Easy to use interface, Customizable chat widget, Real-time visitor monitoring, Automated greetings, Detailed analytics.

On the other hand, LiveAgent is a Online Services product tagged with live-chat, helpdesk, knowledge-base, customer-support.

Its standout features include Live Chat, Ticketing System, Knowledge Base, Chatbots, Email Management, Reporting and Analytics, Mobile App, Integrations, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Scalable to support high volumes, Customizable to fit business needs, Detailed analytics and reporting, Highly rated customer support.

Feature	MyLiveChat	LiveAgent
Overall Score	N/A	N/A
Primary Category	Social & Communications	Online Services

Product Overview

MyLiveChat

Description: MyLiveChat is a live chat and messaging software designed for businesses to communicate with website visitors in real-time. It offers features like unlimited agents, canned responses, email integration, mobile apps, and analytics.

LiveAgent

Description: LiveAgent is a cloud-based customer service software that provides businesses with omnichannel support like live chat, email management, helpdesk ticketing system, and knowledge base capabilities. It helps manage customer queries and issues efficiently.

Key Features Comparison

MyLiveChat Features

• Unlimited agents
• Canned responses
• Email integration
• Mobile apps
• Analytics

LiveAgent Features

• Live Chat
• Ticketing System
• Knowledge Base
• Chatbots
• Email Management
• Reporting and Analytics
• Mobile App
• Integrations

Pros & Cons Analysis

MyLiveChat

Pros

• Easy to use interface
• Customizable chat widget
• Real-time visitor monitoring
• Automated greetings
• Detailed analytics

Cons

• Limited third-party integrations
• No phone support
• Can get pricey for large teams

LiveAgent

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Scalable to support high volumes
• Customizable to fit business needs
• Detailed analytics and reporting
• Highly rated customer support

Cons

• Can be pricey for smaller businesses
• Mobile app lacks some functionality
• Limitations for modifying canned responses
• Steep learning curve for advanced features

Pricing Comparison

MyLiveChat

• Freemium
• Subscription-Based

LiveAgent

• Subscription-Based
• Custom Pricing