UserVoice vs Track-It! Help Desk Software

Struggling to choose between UserVoice and Track-It! Help Desk Software? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Track-It! Help Desk Software is a Office & Productivity product tagged with help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

Its standout features include Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

Feature	UserVoice	Track-It! Help Desk Software
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

UserVoice

Description: UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Track-It! Help Desk Software

Description: Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

Key Features Comparison

UserVoice Features

• Idea forums
• Helpdesk ticketing
• Customer support analytics
• Feedback collection
• Bug reporting
• Feature requests

Track-It! Help Desk Software Features

• Ticket management
• Asset management
• Change management
• Purchase order tracking
• Reporting and analytics

Pros & Cons Analysis

UserVoice

Pros

• Easy to set up and use
• Good integration options
• Scales well for large companies
• Good analytics and reporting
• Improves customer engagement

Cons

• Can get expensive for larger teams
• Limited customization options
• Mobile app needs improvement
• Steep learning curve initially

Track-It! Help Desk Software

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to midsize teams

Cons

• Lacks some advanced features of competitors
• Mobile app could be better
• Support options are limited

Pricing Comparison

UserVoice

• Freemium
• Subscription-Based

Track-It! Help Desk Software

• Subscription-Based