UserVoice vs Track-It! Help Desk Software

Struggling to choose between UserVoice and Track-It! Help Desk Software? Both products offer unique advantages, making it a tough decision.

UserVoice is a Business & Commerce solution with tags like feedback, helpdesk, analytics.

It boasts features such as Idea forums, Helpdesk ticketing, Customer support analytics, Feedback collection, Bug reporting, Feature requests and pros including Easy to set up and use, Good integration options, Scales well for large companies, Good analytics and reporting, Improves customer engagement.

On the other hand, Track-It! Help Desk Software is a Office & Productivity product tagged with help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

Its standout features include Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserVoice

UserVoice

UserVoice is a customer feedback and helpdesk software that allows companies to collect feature requests, bug reports, and feedback from customers. It includes capabilities like idea forums, helpdesk ticketing, customer support analytics, and more.

Categories:
Business & Commerce Customer Support
feedback helpdesk analytics

UserVoice Features

  1. Idea forums
  2. Helpdesk ticketing
  3. Customer support analytics
  4. Feedback collection
  5. Bug reporting
  6. Feature requests

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Good integration options

Scales well for large companies

Good analytics and reporting

Improves customer engagement

Cons

Can get expensive for larger teams

Limited customization options

Mobile app needs improvement

Steep learning curve initially

Track-It! Help Desk Software

Track-It! Help Desk Software

Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

Categories:
Office & Productivity Help Desk & It Asset Management
help-desk ticketing asset-management change-management purchase-order-tracking reporting it-operations

Track-It! Help Desk Software Features

  1. Ticket management
  2. Asset management
  3. Change management
  4. Purchase order tracking
  5. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Robust feature set for the price

Good for small to midsize teams

Cons

Lacks some advanced features of competitors

Mobile app could be better

Support options are limited