FreeScout vs Track-It! Help Desk Software
Struggling to choose between FreeScout and Track-It! Help Desk Software? Both products offer unique advantages, making it a tough decision.
FreeScout is a Business & Commerce solution with tags like help-desk, shared-inbox, ticket-management, knowledge-base, forums, automation.
It boasts features such as Shared inbox, Ticket management, Knowledge base, Community forums, Live chat, Email ticketing, Twitter integration, Facebook Messenger integration, Powerful automation workflows and pros including Open source and free, Easy to set up and use, Good feature set for a free tool, Integrates multiple channels, Active community support.
On the other hand, Track-It! Help Desk Software is a Office & Productivity product tagged with help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.
Its standout features include Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to midsize teams.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
FreeScout
FreeScout is an open-source help desk and shared inbox software. It allows managing customer inquiries via email, live chat, Twitter and Facebook Messenger all in one place. Key features include ticket management, knowledge base, community forums and powerful automation workflows.
Categories:
FreeScout Features
- Shared inbox
- Ticket management
- Knowledge base
- Community forums
- Live chat
- Email ticketing
- Twitter integration
- Facebook Messenger integration
- Powerful automation workflows
Pricing
- Open Source
- Free
Pros
Cons
Track-It! Help Desk Software
Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.
Categories:
Track-It! Help Desk Software Features
- Ticket management
- Asset management
- Change management
- Purchase order tracking
- Reporting and analytics
Pricing
- Subscription-Based