SmarterTrack vs Track-It! Help Desk Software

Struggling to choose between SmarterTrack and Track-It! Help Desk Software? Both products offer unique advantages, making it a tough decision.

SmarterTrack is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base, live-chat, automation, reporting, customer-support.

It boasts features such as Ticket Tracking, Knowledge Base, Live Chat, Automation, Reporting and pros including Comprehensive customer support features, Customizable ticket management, Robust knowledge base functionality, Automated workflows and triggers, Detailed reporting and analytics.

On the other hand, Track-It! Help Desk Software is a Office & Productivity product tagged with help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

Its standout features include Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics, and it shines with pros like Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

Feature	SmarterTrack	Track-It! Help Desk Software
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

SmarterTrack

Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

Track-It! Help Desk Software

Description: Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

Key Features Comparison

SmarterTrack Features

• Ticket Tracking
• Knowledge Base
• Live Chat
• Automation
• Reporting

Track-It! Help Desk Software Features

• Ticket management
• Asset management
• Change management
• Purchase order tracking
• Reporting and analytics

Pros & Cons Analysis

SmarterTrack

Pros

• Comprehensive customer support features
• Customizable ticket management
• Robust knowledge base functionality
• Automated workflows and triggers
• Detailed reporting and analytics

Cons

• Can be complex for small businesses
• Limited mobile app functionality
• Pricing can be expensive for larger teams

Track-It! Help Desk Software

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to midsize teams

Cons

• Lacks some advanced features of competitors
• Mobile app could be better
• Support options are limited

Pricing Comparison

SmarterTrack

• Subscription-Based

Track-It! Help Desk Software

• Subscription-Based