Kayako vs SmarterTrack

Struggling to choose between Kayako and SmarterTrack? Both products offer unique advantages, making it a tough decision.

Kayako is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app and pros including Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

On the other hand, SmarterTrack is a Business & Commerce product tagged with help-desk, ticket-tracking, knowledge-base, live-chat, automation, reporting, customer-support.

Its standout features include Ticket Tracking, Knowledge Base, Live Chat, Automation, Reporting, and it shines with pros like Comprehensive customer support features, Customizable ticket management, Robust knowledge base functionality, Automated workflows and triggers, Detailed reporting and analytics.

Feature	Kayako	SmarterTrack
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

SmarterTrack

Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

Key Features Comparison

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

SmarterTrack Features

• Ticket Tracking
• Knowledge Base
• Live Chat
• Automation
• Reporting

Pros & Cons Analysis

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

SmarterTrack

Pros

• Comprehensive customer support features
• Customizable ticket management
• Robust knowledge base functionality
• Automated workflows and triggers
• Detailed reporting and analytics

Cons

• Can be complex for small businesses
• Limited mobile app functionality
• Pricing can be expensive for larger teams

Pricing Comparison

Kayako

• Subscription-Based
• Pay-As-You-Go

SmarterTrack

• Subscription-Based