IMsupporting vs Kayako

Struggling to choose between IMsupporting and Kayako? Both products offer unique advantages, making it a tough decision.

IMsupporting is a Business & Commerce solution with tags like customer-service, live-chat, omnichannel, social-media, unified-inbox.

It boasts features such as Unified inbox, Live chat, Email support, Social media integration, Knowledge base, Ticket management, Automation workflows, Reporting and analytics and pros including Omnichannel support, Easy to use interface, Scalable, Mobile app available, Integrates with popular apps, Good value for money.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.