Track-It! Help Desk Software vs SmarterTrack

Struggling to choose between Track-It! Help Desk Software and SmarterTrack? Both products offer unique advantages, making it a tough decision.

Track-It! Help Desk Software is a Office & Productivity solution with tags like help-desk, ticketing, asset-management, change-management, purchase-order-tracking, reporting, it-operations.

It boasts features such as Ticket management, Asset management, Change management, Purchase order tracking, Reporting and analytics and pros including Easy to use interface, Robust feature set for the price, Good for small to midsize teams.

On the other hand, SmarterTrack is a Business & Commerce product tagged with help-desk, ticket-tracking, knowledge-base, live-chat, automation, reporting, customer-support.

Its standout features include Ticket Tracking, Knowledge Base, Live Chat, Automation, Reporting, and it shines with pros like Comprehensive customer support features, Customizable ticket management, Robust knowledge base functionality, Automated workflows and triggers, Detailed reporting and analytics.

Feature	Track-It! Help Desk Software	SmarterTrack
Overall Score	N/A	N/A
Primary Category	Office & Productivity	Business & Commerce

Product Overview

Track-It! Help Desk Software

Description: Track-It! is a help desk and asset management software designed for internal IT teams. It includes ticketing, asset management, change management, purchase order tracking, and reporting features to streamline IT operations.

SmarterTrack

Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

Key Features Comparison

Track-It! Help Desk Software Features

• Ticket management
• Asset management
• Change management
• Purchase order tracking
• Reporting and analytics

SmarterTrack Features

• Ticket Tracking
• Knowledge Base
• Live Chat
• Automation
• Reporting

Pros & Cons Analysis

Track-It! Help Desk Software

Pros

• Easy to use interface
• Robust feature set for the price
• Good for small to midsize teams

Cons

• Lacks some advanced features of competitors
• Mobile app could be better
• Support options are limited

SmarterTrack

Pros

• Comprehensive customer support features
• Customizable ticket management
• Robust knowledge base functionality
• Automated workflows and triggers
• Detailed reporting and analytics

Cons

• Can be complex for small businesses
• Limited mobile app functionality
• Pricing can be expensive for larger teams

Pricing Comparison

Track-It! Help Desk Software

• Subscription-Based

SmarterTrack

• Subscription-Based