Get Satisfaction vs SmarterTrack

Struggling to choose between Get Satisfaction and SmarterTrack? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, SmarterTrack is a Business & Commerce product tagged with help-desk, ticket-tracking, knowledge-base, live-chat, automation, reporting, customer-support.

Its standout features include Ticket Tracking, Knowledge Base, Live Chat, Automation, Reporting, and it shines with pros like Comprehensive customer support features, Customizable ticket management, Robust knowledge base functionality, Automated workflows and triggers, Detailed reporting and analytics.

Feature	Get Satisfaction	SmarterTrack
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

SmarterTrack

Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

SmarterTrack Features

• Ticket Tracking
• Knowledge Base
• Live Chat
• Automation
• Reporting

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

SmarterTrack

Pros

• Comprehensive customer support features
• Customizable ticket management
• Robust knowledge base functionality
• Automated workflows and triggers
• Detailed reporting and analytics

Cons

• Can be complex for small businesses
• Limited mobile app functionality
• Pricing can be expensive for larger teams

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

SmarterTrack

• Subscription-Based