HelpDesk by LiveChat vs Freshdesk

Struggling to choose between HelpDesk by LiveChat and Freshdesk? Both products offer unique advantages, making it a tough decision.

HelpDesk by LiveChat is a Business & Commerce solution with tags like help-desk, ticketing-system, live-chat, email, social-media, customer-support.

It boasts features such as Shared team inbox, CSAT surveys, Help desk ticketing system, Canned responses, Custom integrations and pros including Centralized customer communication management, Ability to handle multiple communication channels, Customizable canned responses for faster responses, Detailed reporting and analytics.

On the other hand, Freshdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-service, saas.

Its standout features include Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

Feature	HelpDesk by LiveChat	Freshdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

HelpDesk by LiveChat

Description: HelpDesk by LiveChat is a customer service software that allows companies to manage customer conversations across multiple channels like email, live chat, messengers, and social media from one dashboard. It offers features like shared team inbox, CSAT surveys, help desk ticketing system, canned responses, and custom integrations.

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Key Features Comparison

HelpDesk by LiveChat Features

• Shared team inbox
• CSAT surveys
• Help desk ticketing system
• Canned responses
• Custom integrations

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Pros & Cons Analysis

HelpDesk by LiveChat

Pros

• Centralized customer communication management
• Ability to handle multiple communication channels
• Customizable canned responses for faster responses
• Detailed reporting and analytics

Cons

• Limited free plan features
• Pricing can be expensive for smaller businesses
• Learning curve for new users

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Pricing Comparison

HelpDesk by LiveChat

• Subscription-Based

Freshdesk

• Freemium
• Subscription-Based