Helpspot vs Freshdesk

Struggling to choose between Helpspot and Freshdesk? Both products offer unique advantages, making it a tough decision.

Helpspot is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, customer-support.

It boasts features such as Shared ticket inbox, Custom branding, Rule-based ticket routing, Role-based access controls, Knowledge base, User forums and pros including Easy to use interface, Good knowledge base features, Flexible ticket management, Affordable pricing.

On the other hand, Freshdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-service, saas.

Its standout features include Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

Feature	Helpspot	Freshdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Helpspot

Description: Helpspot is a help desk and customer support software designed for small businesses. It allows companies to manage customer support tickets, knowledge base articles, user forums, and customer communication. Key features include shared ticket inbox, custom branding, rule-based ticket routing, role-based access controls.

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Key Features Comparison

Helpspot Features

• Shared ticket inbox
• Custom branding
• Rule-based ticket routing
• Role-based access controls
• Knowledge base
• User forums

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Pros & Cons Analysis

Helpspot

Pros

• Easy to use interface
• Good knowledge base features
• Flexible ticket management
• Affordable pricing

Cons

• Limited customization options
• Can be slow with large volumes of tickets
• Mobile app needs improvement

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Pricing Comparison

Helpspot

• Subscription-Based

Freshdesk

• Freemium
• Subscription-Based