HelpShift vs Freshdesk

Struggling to choose between HelpShift and Freshdesk? Both products offer unique advantages, making it a tough decision.

HelpShift is a Online Services solution with tags like help-desk, knowledge-base, selfservice, multichannel, inapp-messaging, email, web, social-media.

It boasts features such as In-app support, Knowledge base, Conversation automation, Analytics and reporting, Multi-channel support, API integrations, Ticketing system, Live chat and pros including Easy to use interface, Robust feature set, Scales to support large volumes, Integrates with many platforms, Provides omni-channel support, Offers flexible pricing plans.

On the other hand, Freshdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-service, saas.

Its standout features include Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

Feature	HelpShift	Freshdesk
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Freshdesk

Description: Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Key Features Comparison

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

Freshdesk Features

• Ticketing system
• Knowledge base
• Community forums
• Email management
• Reporting and analytics
• Multi-channel support
• Automation and workflows
• Agent collaboration

Pros & Cons Analysis

HelpShift

Pros

• Easy to use interface
• Robust feature set
• Scales to support large volumes
• Integrates with many platforms
• Provides omni-channel support
• Offers flexible pricing plans

Cons

• Can be pricey for smaller teams
• Setup and configuration can be complex
• Lacks some advanced customization options
• Reporting capabilities could be better
• Support for newer messaging channels lacking

Freshdesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set
• Scales with business growth
• Great mobile capabilities
• Affordable pricing
• Excellent customer support

Cons

• Can be overwhelming for small businesses
• Third-party integrations can be limited
• Advanced customization requires developer skills
• Lacks phone support capabilities

Pricing Comparison

HelpShift

• Freemium
• Subscription-Based

Freshdesk

• Freemium
• Subscription-Based