HESK vs Freshdesk

Struggling to choose between HESK and Freshdesk? Both products offer unique advantages, making it a tough decision.

HESK is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, customer-portal.

It boasts features such as Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

On the other hand, Freshdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-service, saas.

Its standout features include Ticketing system, Knowledge base, Community forums, Email management, Reporting and analytics, Multi-channel support, Automation and workflows, Agent collaboration, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set, Scales with business growth, Great mobile capabilities, Affordable pricing, Excellent customer support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HESK

HESK

HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.

Categories:
Business & Commerce Customer Support
help-desk ticket-system knowledge-base customer-portal

HESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Customer portal
  4. Email piping
  5. SLA tracking
  6. Canned responses
  7. Ticket filters and queues
  8. User roles and permissions
  9. Multilingual support
  10. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Scales for large deployments

Integrates with many apps

Cons

Limited native reporting

No built-in chat or phone support

Less features than paid alternatives

Requires self-hosting

Freshdesk

Freshdesk

Freshdesk is a cloud-based customer support software that helps businesses provide exceptional customer service across multiple channels. It offers features like ticketing, knowledge base, community forums, email management, reporting and more.

Categories:
Business & Commerce Customer Service & Support
helpdesk ticketing knowledge-base customer-service saas

Freshdesk Features

  1. Ticketing system
  2. Knowledge base
  3. Community forums
  4. Email management
  5. Reporting and analytics
  6. Multi-channel support
  7. Automation and workflows
  8. Agent collaboration

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Comprehensive feature set

Scales with business growth

Great mobile capabilities

Affordable pricing

Excellent customer support

Cons

Can be overwhelming for small businesses

Third-party integrations can be limited

Advanced customization requires developer skills

Lacks phone support capabilities