GLPI vs SysAid

Struggling to choose between GLPI and SysAid? Both products offer unique advantages, making it a tough decision.

GLPI is a Network & Admin solution with tags like asset-management, help-desk, it-inventory, license-management, open-source.

It boasts features such as Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards and pros including Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

On the other hand, SysAid is a Network & Admin product tagged with ticketing, asset-management, reporting, monitoring, itsm.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, Asset management, SLA management, Reporting and analytics, and it shines with pros like Comprehensive ITSM features, Easy to use interface, Strong automation capabilities, Good mobile device support, Integrates with many third-party apps.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GLPI

GLPI

GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Categories:
Network & Admin It Asset Management
asset-management help-desk it-inventory license-management open-source

GLPI Features

  1. Asset management
  2. Help desk & ticketing
  3. License management
  4. Financial management
  5. CMDB
  6. Reporting & dashboards

Pricing

  • Open Source

Pros

Open source & free

Easy to use web interface

Modular & extensible via plugins

Multi-lingual support

API for integration

Active community support

Cons

Initial setup can be complex

Not as feature rich as paid options

Limited native mobile apps

Some plugins are paid add-ons

SysAid

SysAid

SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.

Categories:
Network & Admin It Service Management
ticketing asset-management reporting monitoring itsm

SysAid Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Service catalog
  5. Knowledge base
  6. Asset management
  7. SLA management
  8. Reporting and analytics

Pricing

  • Subscription-Based
  • Per Technician
  • Per Asset

Pros

Comprehensive ITSM features

Easy to use interface

Strong automation capabilities

Good mobile device support

Integrates with many third-party apps

Cons

Can be complex for smaller organizations

Limited custom reporting

Weak project management features

Steep learning curve initially