Observium vs SysAid

Struggling to choose between Observium and SysAid? Both products offer unique advantages, making it a tough decision.

Observium is a Network & Admin solution with tags like snmp, monitoring, alerts, graphing, reporting.

It boasts features such as Auto-discovery of network devices, Monitoring of routers, switches, servers, and other devices, SNMP polling, Alerts, Reporting, Graphing and pros including Open source, Free, Wide range of supported devices and platforms, Auto-discovery makes setup easy, Customizable and extensible, Good community support.

On the other hand, SysAid is a Network & Admin product tagged with ticketing, asset-management, reporting, monitoring, itsm.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, Asset management, SLA management, Reporting and analytics, and it shines with pros like Comprehensive ITSM features, Easy to use interface, Strong automation capabilities, Good mobile device support, Integrates with many third-party apps.

Feature	Observium	SysAid
Overall Score	N/A	N/A
Primary Category	Network & Admin	Network & Admin

Product Overview

Observium

Description: Observium is an open source network monitoring platform that provides auto-discovery of network devices and monitoring of routers, switches, servers, and other devices. It features SNMP polling, alerts, reporting, graphing, and more.

SysAid

Description: SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.

Key Features Comparison

Observium Features

• Auto-discovery of network devices
• Monitoring of routers, switches, servers, and other devices
• SNMP polling
• Alerts
• Reporting
• Graphing

SysAid Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• Asset management
• SLA management
• Reporting and analytics

Pros & Cons Analysis

Observium

Pros

• Open source
• Free
• Wide range of supported devices and platforms
• Auto-discovery makes setup easy
• Customizable and extensible
• Good community support

Cons

• Steep learning curve
• Limited official documentation
• No native configuration management
• Requires expertise to troubleshoot issues
• Complex interface can be overwhelming for beginners

SysAid

Pros

• Comprehensive ITSM features
• Easy to use interface
• Strong automation capabilities
• Good mobile device support
• Integrates with many third-party apps

Cons

• Can be complex for smaller organizations
• Limited custom reporting
• Weak project management features
• Steep learning curve initially

Pricing Comparison

Observium

• Open Source

SysAid

• Subscription-Based
• Per Technician
• Per Asset