Simple It Helpdesk vs GLPI

Struggling to choose between Simple It Helpdesk and GLPI? Both products offer unique advantages, making it a tough decision.

Simple It Helpdesk is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, email-automation, slas, reminders.

It boasts features such as Email ticketing system, Knowledge base, Email automation, SLAs and reminders, Canned responses, Custom ticket fields and views and pros including Easy to use, Affordable pricing, Customizable features, Good for small to medium businesses.

On the other hand, GLPI is a Network & Admin product tagged with asset-management, help-desk, it-inventory, license-management, open-source.

Its standout features include Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards, and it shines with pros like Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

Feature	Simple It Helpdesk	GLPI
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

Simple It Helpdesk

Description: Simple It Helpdesk is an easy to use help desk and customer service software. It allows companies to track, manage, and solve customer issues with email ticketing and a knowledge base. Key features include email automation, SLAs and reminders, canned responses, and custom ticket fields and views.

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Key Features Comparison

Simple It Helpdesk Features

• Email ticketing system
• Knowledge base
• Email automation
• SLAs and reminders
• Canned responses
• Custom ticket fields and views

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

Pros & Cons Analysis

Simple It Helpdesk

Pros

• Easy to use
• Affordable pricing
• Customizable features
• Good for small to medium businesses

Cons

• Limited integrations
• May lack advanced features for larger enterprises
• Reporting and analytics could be more robust

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

Pricing Comparison

Simple It Helpdesk

• Freemium
• Subscription-Based

GLPI

• Open Source