ReadyDesk vs GLPI

Struggling to choose between ReadyDesk and GLPI? Both products offer unique advantages, making it a tough decision.

ReadyDesk is a Business & Commerce solution with tags like shared-inbox, help-desk, live-chat, customer-service, customer-queries.

It boasts features such as Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

On the other hand, GLPI is a Network & Admin product tagged with asset-management, help-desk, it-inventory, license-management, open-source.

Its standout features include Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards, and it shines with pros like Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

Feature	ReadyDesk	GLPI
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

ReadyDesk

Description: ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Key Features Comparison

ReadyDesk Features

• Shared inbox
• Help desk
• Live chat
• Ticket management
• Knowledge base
• Customer profiles
• SLA policies
• Real-time analytics

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

Pros & Cons Analysis

ReadyDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust automation
• Powerful reporting
• Secure data encryption
• Scalable pricing tiers

Cons

• Steep learning curve
• Limited native integrations
• No native phone support
• Can be pricey for smaller teams

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

Pricing Comparison

ReadyDesk

• Freemium
• Subscription-Based

GLPI

• Open Source