ServiceNow vs GLPI

Struggling to choose between ServiceNow and GLPI? Both products offer unique advantages, making it a tough decision.

ServiceNow is a Business & Commerce solution with tags like itsm, it-service-management, incident-management, change-management, service-catalog.

It boasts features such as IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery and pros including Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.

On the other hand, GLPI is a Network & Admin product tagged with asset-management, help-desk, it-inventory, license-management, open-source.

Its standout features include Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards, and it shines with pros like Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ServiceNow

ServiceNow

ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.

Categories:
Business & Commerce It Service Management
itsm it-service-management incident-management change-management service-catalog

ServiceNow Features

  1. IT Service Management
  2. IT Operations Management
  3. IT Business Management
  4. Customer Service Management
  5. HR Service Delivery
  6. Security Operations
  7. Legal Service Delivery

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy-to-use interface

Comprehensive set of applications and services

Scalable and flexible platform

Robust automation and workflow capabilities

Strong knowledge management and self-service options

Integrates well with other systems and tools

Cons

Can be complex and require customization

Limited native mobile capabilities

Steep learning curve

Can be expensive for smaller organizations

GLPI

GLPI

GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Categories:
Network & Admin It Asset Management
asset-management help-desk it-inventory license-management open-source

GLPI Features

  1. Asset management
  2. Help desk & ticketing
  3. License management
  4. Financial management
  5. CMDB
  6. Reporting & dashboards

Pricing

  • Open Source

Pros

Open source & free

Easy to use web interface

Modular & extensible via plugins

Multi-lingual support

API for integration

Active community support

Cons

Initial setup can be complex

Not as feature rich as paid options

Limited native mobile apps

Some plugins are paid add-ons