SysAid vs GLPI

Struggling to choose between SysAid and GLPI? Both products offer unique advantages, making it a tough decision.

SysAid is a Network & Admin solution with tags like ticketing, asset-management, reporting, monitoring, itsm.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, Asset management, SLA management, Reporting and analytics and pros including Comprehensive ITSM features, Easy to use interface, Strong automation capabilities, Good mobile device support, Integrates with many third-party apps.

On the other hand, GLPI is a Network & Admin product tagged with asset-management, help-desk, it-inventory, license-management, open-source.

Its standout features include Asset management, Help desk & ticketing, License management, Financial management, CMDB, Reporting & dashboards, and it shines with pros like Open source & free, Easy to use web interface, Modular & extensible via plugins, Multi-lingual support, API for integration, Active community support.

Feature	SysAid	GLPI
Overall Score	N/A	N/A
Primary Category	Network & Admin	Network & Admin

Product Overview

SysAid

Description: SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.

GLPI

Description: GLPI is an open source IT asset management and help desk software. It allows organizations to inventory their IT hardware and software assets, track support tickets, manage licenses and IT budgets, and more. GLPI has a web interface for users and includes features like alerts, dashboards, and reporting.

Key Features Comparison

SysAid Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• Asset management
• SLA management
• Reporting and analytics

GLPI Features

• Asset management
• Help desk & ticketing
• License management
• Financial management
• CMDB
• Reporting & dashboards

Pros & Cons Analysis

SysAid

Pros

• Comprehensive ITSM features
• Easy to use interface
• Strong automation capabilities
• Good mobile device support
• Integrates with many third-party apps

Cons

• Can be complex for smaller organizations
• Limited custom reporting
• Weak project management features
• Steep learning curve initially

GLPI

Pros

• Open source & free
• Easy to use web interface
• Modular & extensible via plugins
• Multi-lingual support
• API for integration
• Active community support

Cons

• Initial setup can be complex
• Not as feature rich as paid options
• Limited native mobile apps
• Some plugins are paid add-ons

Pricing Comparison

SysAid

• Subscription-Based
• Per Technician
• Per Asset

GLPI

• Open Source