Simple It Helpdesk vs ManageEngine ServiceDesk Plus

Struggling to choose between Simple It Helpdesk and ManageEngine ServiceDesk Plus? Both products offer unique advantages, making it a tough decision.

Simple It Helpdesk is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, email-automation, slas, reminders.

It boasts features such as Email ticketing system, Knowledge base, Email automation, SLAs and reminders, Canned responses, Custom ticket fields and views and pros including Easy to use, Affordable pricing, Customizable features, Good for small to medium businesses.

On the other hand, ManageEngine ServiceDesk Plus is a Business & Commerce product tagged with help-desk, ticketing, asset-management, change-management, knowledge-base.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics, and it shines with pros like User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.

Feature	Simple It Helpdesk	ManageEngine ServiceDesk Plus
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Simple It Helpdesk

Description: Simple It Helpdesk is an easy to use help desk and customer service software. It allows companies to track, manage, and solve customer issues with email ticketing and a knowledge base. Key features include email automation, SLAs and reminders, canned responses, and custom ticket fields and views.

ManageEngine ServiceDesk Plus

Description: ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

Key Features Comparison

Simple It Helpdesk Features

• Email ticketing system
• Knowledge base
• Email automation
• SLAs and reminders
• Canned responses
• Custom ticket fields and views

ManageEngine ServiceDesk Plus Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• CMDB
• SLA management
• Reporting and analytics

Pros & Cons Analysis

Simple It Helpdesk

Pros

• Easy to use
• Affordable pricing
• Customizable features
• Good for small to medium businesses

Cons

• Limited integrations
• May lack advanced features for larger enterprises
• Reporting and analytics could be more robust

ManageEngine ServiceDesk Plus

Pros

• User-friendly interface
• Robust functionality for ITSM processes
• Integration with Active Directory
• Customizable dashboards
• Mobile access
• Affordable pricing

Cons

• Steep learning curve
• Limitations in advanced reporting
• Third-party integrations can be tricky
• Lacks advanced AI/ML capabilities

Pricing Comparison

Simple It Helpdesk

• Freemium
• Subscription-Based

ManageEngine ServiceDesk Plus

• Free
• Freemium
• Subscription-Based