Ralph vs ManageEngine ServiceDesk Plus
Struggling to choose between Ralph and ManageEngine ServiceDesk Plus? Both products offer unique advantages, making it a tough decision.
Ralph is a Network & Admin solution with tags like inventory, capacity, reporting, connectivity-mapping, change-management.
It boasts features such as Asset management, Configuration management, Capacity management, Change management, Connectivity mapping, Reporting, Open source and pros including Free and open source, Comprehensive feature set, Customizable and extensible, Active open source community.
On the other hand, ManageEngine ServiceDesk Plus is a Business & Commerce product tagged with help-desk, ticketing, asset-management, change-management, knowledge-base.
Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics, and it shines with pros like User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Ralph
Ralph is an open-source IT asset management and DCIM (Data Center Infrastructure Management) software. It helps organizations track hardware and software assets, manage data center capacity, plan changes, and more. Ralph provides inventory, capacity, reporting, connectivity mapping, change management, and other features.
Categories:
Ralph Features
- Asset management
- Configuration management
- Capacity management
- Change management
- Connectivity mapping
- Reporting
- Open source
Pricing
- Open Source
Pros
Cons
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.
Categories:
ManageEngine ServiceDesk Plus Features
- Incident management
- Problem management
- Change management
- Service catalog
- Knowledge base
- CMDB
- SLA management
- Reporting and analytics
Pricing
- Free
- Freemium
- Subscription-Based