ServiceNow vs ManageEngine ServiceDesk Plus

Struggling to choose between ServiceNow and ManageEngine ServiceDesk Plus? Both products offer unique advantages, making it a tough decision.

ServiceNow is a Business & Commerce solution with tags like itsm, it-service-management, incident-management, change-management, service-catalog.

It boasts features such as IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery and pros including Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.

On the other hand, ManageEngine ServiceDesk Plus is a Business & Commerce product tagged with help-desk, ticketing, asset-management, change-management, knowledge-base.

Its standout features include Incident management, Problem management, Change management, Service catalog, Knowledge base, CMDB, SLA management, Reporting and analytics, and it shines with pros like User-friendly interface, Robust functionality for ITSM processes, Integration with Active Directory, Customizable dashboards, Mobile access, Affordable pricing.

Feature	ServiceNow	ManageEngine ServiceDesk Plus
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

ServiceNow

Description: ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.

ManageEngine ServiceDesk Plus

Description: ManageEngine ServiceDesk Plus is an IT help desk software that provides ticketing, asset management, change management, and knowledge base capabilities for IT support teams. It helps manage service requests, problems, contracts, licenses, vendors, and more.

Key Features Comparison

ServiceNow Features

• IT Service Management
• IT Operations Management
• IT Business Management
• Customer Service Management
• HR Service Delivery
• Security Operations
• Legal Service Delivery

ManageEngine ServiceDesk Plus Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• CMDB
• SLA management
• Reporting and analytics

Pros & Cons Analysis

ServiceNow

Pros

• Intuitive and easy-to-use interface
• Comprehensive set of applications and services
• Scalable and flexible platform
• Robust automation and workflow capabilities
• Strong knowledge management and self-service options
• Integrates well with other systems and tools

Cons

• Can be complex and require customization
• Limited native mobile capabilities
• Steep learning curve
• Can be expensive for smaller organizations

ManageEngine ServiceDesk Plus

Pros

• User-friendly interface
• Robust functionality for ITSM processes
• Integration with Active Directory
• Customizable dashboards
• Mobile access
• Affordable pricing

Cons

• Steep learning curve
• Limitations in advanced reporting
• Third-party integrations can be tricky
• Lacks advanced AI/ML capabilities

Pricing Comparison

ServiceNow

• Subscription-Based
• Pay-As-You-Go

ManageEngine ServiceDesk Plus

• Free
• Freemium
• Subscription-Based