osTicket vs Request Tracker

Professional comparison and analysis to help you choose the right software solution for your needs. Compare features, pricing, pros & cons, and make an informed decision.

osTicket icon
osTicket
Request Tracker icon
Request Tracker

Expert Analysis & Comparison

Struggling to choose between osTicket and Request Tracker? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Request Tracker is a Business & Commerce product tagged with issue-tracking, request-management, bug-tracking, task-management.

Its standout features include Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards, and it shines with pros like Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Why Compare osTicket and Request Tracker?

When evaluating osTicket versus Request Tracker, both solutions serve different needs within the business & commerce ecosystem. This comparison helps determine which solution aligns with your specific requirements and technical approach.

Market Position & Industry Recognition

osTicket and Request Tracker have established themselves in the business & commerce market. Key areas include open-source, ticket-system, customer-support.

Technical Architecture & Implementation

The architectural differences between osTicket and Request Tracker significantly impact implementation and maintenance approaches. Related technologies include open-source, ticket-system, customer-support, helpdesk-software.

Integration & Ecosystem

Both solutions integrate with various tools and platforms. Common integration points include open-source, ticket-system and issue-tracking, request-management.

Decision Framework

Consider your technical requirements, team expertise, and integration needs when choosing between osTicket and Request Tracker. You might also explore open-source, ticket-system, customer-support for alternative approaches.

Feature osTicket Request Tracker
Overall Score N/A N/A
Primary Category Business & Commerce Business & Commerce
Target Users Developers, QA Engineers QA Teams, Non-technical Users
Deployment Self-hosted, Cloud Cloud-based, SaaS
Learning Curve Moderate to Steep Easy to Moderate

Product Overview

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: Open Source Test Automation Framework

Founded: 2011

Primary Use: Mobile app testing automation

Supported Platforms: iOS, Android, Windows

Request Tracker
Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Type: Cloud-based Test Automation Platform

Founded: 2015

Primary Use: Web, mobile, and API testing

Supported Platforms: Web, iOS, Android, API

Key Features Comparison

osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API
Request Tracker
Request Tracker Features
  • Ticket tracking
  • Email handling
  • Web interface
  • Custom fields
  • Role-based access control
  • REST API
  • Integration with version control systems
  • SLAs and notifications
  • Reporting and dashboards

Pros & Cons Analysis

osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions
Request Tracker
Request Tracker
Pros
  • Open source and free
  • Highly customizable
  • Powerful search and filtering
  • Great community support
  • Integrates with many tools
  • Scalable for large deployments
Cons
  • Steep learning curve
  • Can be complex to set up and manage
  • Limited native mobile support
  • Upgrades can be difficult
  • Not as user friendly as some options

Pricing Comparison

osTicket
osTicket
  • Open Source
  • Free
Request Tracker
Request Tracker
  • Open Source
  • Free
  • Custom Pricing

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