ngDesk vs Request Tracker
Struggling to choose between ngDesk and Request Tracker? Both products offer unique advantages, making it a tough decision.
ngDesk is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, automation-workflows, customer-support.
It boasts features such as Ticketing system, Knowledge base, Automation workflows, Customer portal, Reporting and analytics, Integrations with various tools and pros including Open-source and customizable, Comprehensive set of features, Scalable and suitable for businesses of all sizes, Automation capabilities to improve efficiency.
On the other hand, Request Tracker is a Business & Commerce product tagged with issue-tracking, request-management, bug-tracking, task-management.
Its standout features include Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards, and it shines with pros like Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ngDesk
ngDesk is an open-source help desk and customer support software. It allows companies to manage customer questions, requests and issues more efficiently through features like ticketing, knowledge base, and automation workflows.
Categories:
NgDesk Features
- Ticketing system
- Knowledge base
- Automation workflows
- Customer portal
- Reporting and analytics
- Integrations with various tools
Pricing
- Open Source
Pros
Cons
Request Tracker
Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.
Categories:
Request Tracker Features
- Ticket tracking
- Email handling
- Web interface
- Custom fields
- Role-based access control
- REST API
- Integration with version control systems
- SLAs and notifications
- Reporting and dashboards
Pricing
- Open Source
- Free
- Custom Pricing