Bugzilla vs Request Tracker

Struggling to choose between Bugzilla and Request Tracker? Both products offer unique advantages, making it a tough decision.

Bugzilla is a Development solution with tags like open-source, bug-tracking, testing, mozilla.

It boasts features such as Issue tracking, Bug reporting, Version control integration, User access controls, Email notifications, Customizable workflow, Reporting and metrics, REST API and pros including Open source and free, Highly customizable, Strong user access controls, Integrates with many tools, Active development community.

On the other hand, Request Tracker is a Business & Commerce product tagged with issue-tracking, request-management, bug-tracking, task-management.

Its standout features include Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards, and it shines with pros like Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

Feature	Bugzilla	Request Tracker
Overall Score	N/A	N/A
Primary Category	Development	Business & Commerce

Product Overview

Bugzilla

Description: Bugzilla is an open source bug tracking and testing tool originally developed by Mozilla. It allows software developers to track bugs, code changes, and feedback more efficiently during the development process.

Request Tracker

Description: Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Key Features Comparison

Bugzilla Features

• Issue tracking
• Bug reporting
• Version control integration
• User access controls
• Email notifications
• Customizable workflow
• Reporting and metrics
• REST API

Request Tracker Features

• Ticket tracking
• Email handling
• Web interface
• Custom fields
• Role-based access control
• REST API
• Integration with version control systems
• SLAs and notifications
• Reporting and dashboards

Pros & Cons Analysis

Bugzilla

Pros

• Open source and free
• Highly customizable
• Strong user access controls
• Integrates with many tools
• Active development community

Cons

• Steep learning curve
• Complex interface
• Limited native mobile support
• Can be resource intensive for large projects

Request Tracker

Pros

• Open source and free
• Highly customizable
• Powerful search and filtering
• Great community support
• Integrates with many tools
• Scalable for large deployments

Cons

• Steep learning curve
• Can be complex to set up and manage
• Limited native mobile support
• Upgrades can be difficult
• Not as user friendly as some options

Pricing Comparison

Bugzilla

• Open Source

Request Tracker

• Open Source
• Free
• Custom Pricing