Support Incident Tracker vs Request Tracker
Struggling to choose between Support Incident Tracker and Request Tracker? Both products offer unique advantages, making it a tough decision.
Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.
It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.
On the other hand, Request Tracker is a Business & Commerce product tagged with issue-tracking, request-management, bug-tracking, task-management.
Its standout features include Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards, and it shines with pros like Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Support Incident Tracker
Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.
Categories:
Support Incident Tracker Features
- Ticket management
- SLA tracking
- Knowledge base
- Reporting
- Ticket assignment
- Ticket workflow automation
- Multiple support channels (email, social media, chat, etc)
- Contact management
- Time tracking
Pricing
- Freemium
- Subscription-Based
Pros
Cons
Request Tracker
Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.
Categories:
Request Tracker Features
- Ticket tracking
- Email handling
- Web interface
- Custom fields
- Role-based access control
- REST API
- Integration with version control systems
- SLAs and notifications
- Reporting and dashboards
Pricing
- Open Source
- Free
- Custom Pricing