Request Tracker vs Full Help

Struggling to choose between Request Tracker and Full Help? Both products offer unique advantages, making it a tough decision.

Request Tracker is a Business & Commerce solution with tags like issue-tracking, request-management, bug-tracking, task-management.

It boasts features such as Ticket tracking, Email handling, Web interface, Custom fields, Role-based access control, REST API, Integration with version control systems, SLAs and notifications, Reporting and dashboards and pros including Open source and free, Highly customizable, Powerful search and filtering, Great community support, Integrates with many tools, Scalable for large deployments.

On the other hand, Full Help is a Office & Productivity product tagged with help-authoring, content-management, content-authoring, content-reuse, translation-management, multichannel-content-delivery.

Its standout features include Content authoring, Content reuse, Translation management, Multi-channel content delivery, Collaboration tools, Version control, Analytics and reporting, and it shines with pros like Comprehensive set of features for help authoring and content management, Supports multiple content formats and delivery channels, Collaborative authoring and review workflows, Scalable and customizable to fit different business needs, Integrates with various other systems and tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Request Tracker

Request Tracker

Request Tracker (RT) is an open source issue tracking system that allows organizations to manage requests, bugs, tasks, changes, documents and more in one place. It provides customization options and integrations for improved workflows.

Categories:
Business & Commerce Project Management
issue-tracking request-management bug-tracking task-management

Request Tracker Features

  1. Ticket tracking
  2. Email handling
  3. Web interface
  4. Custom fields
  5. Role-based access control
  6. REST API
  7. Integration with version control systems
  8. SLAs and notifications
  9. Reporting and dashboards

Pricing

  • Open Source
  • Free
  • Custom Pricing

Pros

Open source and free

Highly customizable

Powerful search and filtering

Great community support

Integrates with many tools

Scalable for large deployments

Cons

Steep learning curve

Can be complex to set up and manage

Limited native mobile support

Upgrades can be difficult

Not as user friendly as some options

Full Help

Full Help

Full Help is a help authoring and content management software that allows companies to easily create, manage, and deliver help content for their products and services. It has features like content authoring, content reuse, translation management, and multi-channel content delivery.

Categories:
Office & Productivity Documentation
help-authoring content-management content-authoring content-reuse translation-management multichannel-content-delivery

Full Help Features

  1. Content authoring
  2. Content reuse
  3. Translation management
  4. Multi-channel content delivery
  5. Collaboration tools
  6. Version control
  7. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Comprehensive set of features for help authoring and content management

Supports multiple content formats and delivery channels

Collaborative authoring and review workflows

Scalable and customizable to fit different business needs

Integrates with various other systems and tools

Cons

Steep learning curve for non-technical users

Can be expensive, especially for larger organizations

Limited free or trial options available

Customization and integration may require additional development work