Trengo vs UVdesk

Struggling to choose between Trengo and UVdesk? Both products offer unique advantages, making it a tough decision.

Trengo is a Business & Commerce solution with tags like crm, sales, customers, leads.

It boasts features such as Contact Management, Lead Tracking, Sales Pipeline, Email Marketing, Reporting and Analytics and pros including Easy to use interface, Affordable pricing, Integration with G Suite and Office 365, Mobile access, Customizable workflows.

On the other hand, UVdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-support.

Its standout features include Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics, and it shines with pros like Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Trengo

Trengo

Trengo is a customer relationship management (CRM) software designed for small to midsize businesses. It provides tools to manage leads, track sales opportunities, communicate with customers, and analyze performance.

Categories:
Business & Commerce Crm
crm sales customers leads

Trengo Features

  1. Contact Management
  2. Lead Tracking
  3. Sales Pipeline
  4. Email Marketing
  5. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Integration with G Suite and Office 365

Mobile access

Customizable workflows

Cons

Limited customization options

No offline access

Less features than larger CRM platforms

UVdesk

UVdesk

UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Categories:
Business & Commerce Customer Support
helpdesk ticketing knowledge-base customer-support

UVdesk Features

  1. Ticketing system
  2. Knowledge base
  3. SLA policies
  4. Role-based access control
  5. Multi-channel integration
  6. Custom fields
  7. Canned responses
  8. Ticket workflows
  9. Ticket automation
  10. Reporting and analytics

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open source

Easy to use interface

Good knowledge base features

Multiple language support

Good email integration

Active development community

Cons

Limited native integrations

Can be slow with large databases

No native chat support