OpenSupports vs UVdesk

Struggling to choose between OpenSupports and UVdesk? Both products offer unique advantages, making it a tough decision.

OpenSupports is a Business & Commerce solution with tags like help-desk, ticketing-system, customer-support, open-source.

It boasts features such as Ticket management, Knowledge base, User roles and permissions, Email piping, REST API, Multi-language support and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible.

On the other hand, UVdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-support.

Its standout features include Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics, and it shines with pros like Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

OpenSupports

OpenSupports

OpenSupports is an open-source help desk and customer support ticketing system. It allows companies to manage customer support requests and internal help desk tickets through a web-based interface.

Categories:
Business & Commerce Customer Support
help-desk ticketing-system customer-support open-source

OpenSupports Features

  1. Ticket management
  2. Knowledge base
  3. User roles and permissions
  4. Email piping
  5. REST API
  6. Multi-language support

Pricing

  • Open Source

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Cons

Limited built-in reporting

Less features than paid options

May require technical expertise to fully customize

UVdesk

UVdesk

UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Categories:
Business & Commerce Customer Support
helpdesk ticketing knowledge-base customer-support

UVdesk Features

  1. Ticketing system
  2. Knowledge base
  3. SLA policies
  4. Role-based access control
  5. Multi-channel integration
  6. Custom fields
  7. Canned responses
  8. Ticket workflows
  9. Ticket automation
  10. Reporting and analytics

Pricing

  • Open Source
  • Freemium
  • Subscription-Based

Pros

Open source

Easy to use interface

Good knowledge base features

Multiple language support

Good email integration

Active development community

Cons

Limited native integrations

Can be slow with large databases

No native chat support