SupportBee vs UVdesk

Struggling to choose between SupportBee and UVdesk? Both products offer unique advantages, making it a tough decision.

SupportBee is a Business & Commerce solution with tags like help-desk, shared-inbox, support-tickets, live-chat.

It boasts features such as Ticketing system, Knowledge base, Shared inboxes, Live chat, Automation rules, SLA policies, Help desk reports and pros including Easy to use interface, Powerful automation, Multiple inbox support, Good value for money.

On the other hand, UVdesk is a Business & Commerce product tagged with helpdesk, ticketing, knowledge-base, customer-support.

Its standout features include Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics, and it shines with pros like Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

Feature	SupportBee	UVdesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

SupportBee

Description: SupportBee is a help desk and shared inbox software designed for SMBs. It allows companies to handle support tickets, live chats, and shared inboxes from one platform.

UVdesk

Description: UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Key Features Comparison

SupportBee Features

• Ticketing system
• Knowledge base
• Shared inboxes
• Live chat
• Automation rules
• SLA policies
• Help desk reports

UVdesk Features

• Ticketing system
• Knowledge base
• SLA policies
• Role-based access control
• Multi-channel integration
• Custom fields
• Canned responses
• Ticket workflows
• Ticket automation
• Reporting and analytics

Pros & Cons Analysis

SupportBee

Pros

• Easy to use interface
• Powerful automation
• Multiple inbox support
• Good value for money

Cons

• Limited third-party integrations
• No phone support
• Can be pricey for larger teams

UVdesk

Pros

• Open source
• Easy to use interface
• Good knowledge base features
• Multiple language support
• Good email integration
• Active development community

Cons

• Limited native integrations
• Can be slow with large databases
• No native chat support

Pricing Comparison

SupportBee

• Freemium
• Subscription-Based

UVdesk

• Open Source
• Freemium
• Subscription-Based