ZupportDesk vs Raiseaticket

Struggling to choose between ZupportDesk and Raiseaticket? Both products offer unique advantages, making it a tough decision.

ZupportDesk is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, chat, analytics.

It boasts features such as Ticketing system, Knowledge base, Community forums, Live chat, SLA and escalation rules, Automation workflows, Analytics and reporting, Multi-channel support, Custom branding, Role-based access control, Integration with CRM and other apps and pros including Intuitive and easy to use interface, Comprehensive feature set for a helpdesk, Good value for money, Strong automation and workflow capabilities, Good customization options, Mobile access and support, Good community support and resources.

On the other hand, Raiseaticket is a Business & Commerce product tagged with ticketing, itsm, service-desk, asset-management, knowledge-base.

Its standout features include Ticket management, Asset tracking, Knowledge base, Purchase management, Reporting, and it shines with pros like Easy to use interface, Automates IT processes, Centralized asset tracking, Customizable service catalog, Mobile access.

Feature	ZupportDesk	Raiseaticket
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

ZupportDesk

Description: ZupportDesk is a customer service and help desk software solution that allows companies to manage customer support tickets and requests. It includes features like knowledge base, community forums, chat support, automation workflows, and analytics.

Raiseaticket

Description: Raiseaticket is a cloud-based IT service desk and asset management software. It allows companies to track IT assets, manage service requests, organize knowledge base articles, and automate IT processes. Key features include ticket management, asset tracking, knowledge base, purchase management, and reporting.

Key Features Comparison

ZupportDesk Features

• Ticketing system
• Knowledge base
• Community forums
• Live chat
• SLA and escalation rules
• Automation workflows
• Analytics and reporting
• Multi-channel support
• Custom branding
• Role-based access control
• Integration with CRM and other apps

Raiseaticket Features

• Ticket management
• Asset tracking
• Knowledge base
• Purchase management
• Reporting

Pros & Cons Analysis

ZupportDesk

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for a helpdesk
• Good value for money
• Strong automation and workflow capabilities
• Good customization options
• Mobile access and support
• Good community support and resources

Cons

• Can be complex for smaller businesses
• Reporting and analytics could be better
• Lacks native phone support
• Support for multiple brands needs improvement
• Mobile app lacks some key features

Raiseaticket

Pros

• Easy to use interface
• Automates IT processes
• Centralized asset tracking
• Customizable service catalog
• Mobile access

Cons

• Can be pricey for small businesses
• Limited custom reporting
• Third-party integrations cost extra
• Steep learning curve initially

Pricing Comparison

ZupportDesk

• Freemium
• Subscription-Based

Raiseaticket

• Subscription-Based
• Pay-As-You-Go