UVdesk vs Engati

Struggling to choose between UVdesk and Engati? Both products offer unique advantages, making it a tough decision.

UVdesk is a Business & Commerce solution with tags like helpdesk, ticketing, knowledge-base, customer-support.

It boasts features such as Ticketing system, Knowledge base, SLA policies, Role-based access control, Multi-channel integration, Custom fields, Canned responses, Ticket workflows, Ticket automation, Reporting and analytics and pros including Open source, Easy to use interface, Good knowledge base features, Multiple language support, Good email integration, Active development community.

On the other hand, Engati is a Ai Tools & Services product tagged with chatbot, virtual-assistant, conversational-ai, nlp, automation, customer-service, customer-support.

Its standout features include Drag-and-drop visual bot builder, Built-in NLP for intent recognition and entity extraction, Integrations with messaging channels like WhatsApp, Telegram, Facebook Messenger, Knowledge base and FAQ management, Analytics and reporting, Live chat handover to human agents, and it shines with pros like Intuitive visual interface, Good NLP capabilities out of the box, Lots of integrations and channels supported, Scalable to enterprise needs.

Feature	UVdesk	Engati
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Ai Tools & Services

Product Overview

UVdesk

Description: UVdesk is an open-source helpdesk and customer support software. It allows companies to manage customer queries and support tickets through its ticketing system and knowledge base tools. Key features include ticketing workflows, SLA policies, role-based access control, and multi-channel integration.

Engati

Description: Engati is an AI-powered conversational automation platform that allows you to build chatbots and virtual assistants for customer service, support, sales, and other business uses. It provides a drag-and-drop visual bot builder to easily create flows, integrates with popular messaging channels, and has built-in NLP capabilities.

Key Features Comparison

UVdesk Features

• Ticketing system
• Knowledge base
• SLA policies
• Role-based access control
• Multi-channel integration
• Custom fields
• Canned responses
• Ticket workflows
• Ticket automation
• Reporting and analytics

Engati Features

• Drag-and-drop visual bot builder
• Built-in NLP for intent recognition and entity extraction
• Integrations with messaging channels like WhatsApp, Telegram, Facebook Messenger
• Knowledge base and FAQ management
• Analytics and reporting
• Live chat handover to human agents

Pros & Cons Analysis

UVdesk

Pros

• Open source
• Easy to use interface
• Good knowledge base features
• Multiple language support
• Good email integration
• Active development community

Cons

• Limited native integrations
• Can be slow with large databases
• No native chat support

Engati

Pros

• Intuitive visual interface
• Good NLP capabilities out of the box
• Lots of integrations and channels supported
• Scalable to enterprise needs

Cons

• Steep learning curve for advanced features
• Additional costs for some integrations and channels
• Limited customization compared to coding bots from scratch

Pricing Comparison

UVdesk

• Open Source
• Freemium
• Subscription-Based

Engati

• Freemium
• Subscription-Based