UserDeck vs Engati

Struggling to choose between UserDeck and Engati? Both products offer unique advantages, making it a tough decision.

UserDeck is a Online Services solution with tags like user-research, user-testing, qualitative-research, recruiting, analytics.

It boasts features such as Recruit participants from panel or social networks, Conduct moderated and unmoderated studies, Record sessions, Analyze results with heatmaps, notes and tags, Generate shareable reports and pros including Intuitive interface, Integrations with prototyping and analytics tools, Large participant panel, Customizable and reusable scripts, Secure data storage.

On the other hand, Engati is a Ai Tools & Services product tagged with chatbot, virtual-assistant, conversational-ai, nlp, automation, customer-service, customer-support.

Its standout features include Drag-and-drop visual bot builder, Built-in NLP for intent recognition and entity extraction, Integrations with messaging channels like WhatsApp, Telegram, Facebook Messenger, Knowledge base and FAQ management, Analytics and reporting, Live chat handover to human agents, and it shines with pros like Intuitive visual interface, Good NLP capabilities out of the box, Lots of integrations and channels supported, Scalable to enterprise needs.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

UserDeck

UserDeck

UserDeck is a user research and user testing platform that allows you to recruit participants, conduct moderated and unmoderated studies, analyze results, and share insights. It streamlines qualitative user research.

Categories:
user-research user-testing qualitative-research recruiting analytics

UserDeck Features

  1. Recruit participants from panel or social networks
  2. Conduct moderated and unmoderated studies
  3. Record sessions
  4. Analyze results with heatmaps, notes and tags
  5. Generate shareable reports

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Integrations with prototyping and analytics tools

Large participant panel

Customizable and reusable scripts

Secure data storage

Cons

Limited number of tests on basic plan

No phone or in-person testing support

Less flexible compared to DIY tools


Engati

Engati

Engati is an AI-powered conversational automation platform that allows you to build chatbots and virtual assistants for customer service, support, sales, and other business uses. It provides a drag-and-drop visual bot builder to easily create flows, integrates with popular messaging channels, and has built-in NLP capabilities.

Categories:
chatbot virtual-assistant conversational-ai nlp automation customer-service customer-support

Engati Features

  1. Drag-and-drop visual bot builder
  2. Built-in NLP for intent recognition and entity extraction
  3. Integrations with messaging channels like WhatsApp, Telegram, Facebook Messenger
  4. Knowledge base and FAQ management
  5. Analytics and reporting
  6. Live chat handover to human agents

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive visual interface

Good NLP capabilities out of the box

Lots of integrations and channels supported

Scalable to enterprise needs

Cons

Steep learning curve for advanced features

Additional costs for some integrations and channels

Limited customization compared to coding bots from scratch