LanDesk Service Management vs Freshservice
Struggling to choose between LanDesk Service Management and Freshservice? Both products offer unique advantages, making it a tough decision.
LanDesk Service Management is a Business & Commerce solution with tags like itsm, service-desk, incident-management, change-management.
It boasts features such as Incident management, Problem management, Change management, Release management, Service catalog management, Knowledge management, Asset management, Configuration management, Service level management and pros including Comprehensive ITSM capabilities, Integration with other LanDesk products, Automation and workflow customization, Reporting and analytics, Mobile access.
On the other hand, Freshservice is a Business & Commerce product tagged with helpdesk, ticketing, itsm, service-desk.
Its standout features include Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
LanDesk Service Management
LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.
Categories:
LanDesk Service Management Features
- Incident management
- Problem management
- Change management
- Release management
- Service catalog management
- Knowledge management
- Asset management
- Configuration management
- Service level management
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Cons
Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.
Categories:
Freshservice Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
- Knowledge base
- Self service portal
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based