LanDesk Service Management vs Freshservice

Struggling to choose between LanDesk Service Management and Freshservice? Both products offer unique advantages, making it a tough decision.

LanDesk Service Management is a Business & Commerce solution with tags like itsm, service-desk, incident-management, change-management.

It boasts features such as Incident management, Problem management, Change management, Release management, Service catalog management, Knowledge management, Asset management, Configuration management, Service level management and pros including Comprehensive ITSM capabilities, Integration with other LanDesk products, Automation and workflow customization, Reporting and analytics, Mobile access.

On the other hand, Freshservice is a Business & Commerce product tagged with helpdesk, ticketing, itsm, service-desk.

Its standout features include Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.

Feature	LanDesk Service Management	Freshservice
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

LanDesk Service Management

Description: LanDesk Service Management is an IT service management software that helps manage IT infrastructure, assets, and services. It includes features like incident management, problem management, change management, release management, service catalog, and more.

Freshservice

Description: Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

Key Features Comparison

LanDesk Service Management Features

• Incident management
• Problem management
• Change management
• Release management
• Service catalog management
• Knowledge management
• Asset management
• Configuration management
• Service level management

Freshservice Features

• Incident management
• Problem management
• Change management
• Release management
• Asset management
• Knowledge base
• Self service portal
• Reporting and analytics

Pros & Cons Analysis

LanDesk Service Management

Pros

• Comprehensive ITSM capabilities
• Integration with other LanDesk products
• Automation and workflow customization
• Reporting and analytics
• Mobile access

Cons

• Complex and time consuming implementation
• Steep learning curve
• Can be expensive for smaller organizations
• Limited third party integrations

Freshservice

Pros

• Intuitive and easy to use interface
• Automated workflows and processes
• Robust customization options
• Strong mobile device support
• Integration with many third-party apps
• Reasonable pricing

Cons

• Can be complex for smaller businesses
• Limited native remote control functionality
• Some features may require add-ons or higher pricing tier
• Support could be more responsive

Pricing Comparison

LanDesk Service Management

• Subscription-Based
• Pay-As-You-Go

Freshservice

• Freemium
• Subscription-Based