ServiceNow vs Freshservice
Struggling to choose between ServiceNow and Freshservice? Both products offer unique advantages, making it a tough decision.
ServiceNow is a Business & Commerce solution with tags like itsm, it-service-management, incident-management, change-management, service-catalog.
It boasts features such as IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery and pros including Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.
On the other hand, Freshservice is a Business & Commerce product tagged with helpdesk, ticketing, itsm, service-desk.
Its standout features include Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
ServiceNow
ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.
Categories:
ServiceNow Features
- IT Service Management
- IT Operations Management
- IT Business Management
- Customer Service Management
- HR Service Delivery
- Security Operations
- Legal Service Delivery
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Cons
Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.
Categories:
Freshservice Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
- Knowledge base
- Self service portal
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based