TOPdesk ITSM vs Freshservice

Struggling to choose between TOPdesk ITSM and Freshservice? Both products offer unique advantages, making it a tough decision.

TOPdesk ITSM is a Business & Commerce solution with tags like itsm, ticketing, asset-management, cmdb.

It boasts features such as IT Service Desk, Asset Management, Change Management, Problem Management, Release Management, Knowledge Management, Customizable Service Request Forms, Automated Workflows, Reporting and Analytics and pros including Comprehensive ITSM functionality, Highly customizable to meet organizational needs, Automated workflows and task management, Integrated asset and configuration management, Robust reporting and analytics capabilities, Good mobile app for on-the-go access.

On the other hand, Freshservice is a Business & Commerce product tagged with helpdesk, ticketing, itsm, service-desk.

Its standout features include Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics, and it shines with pros like Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

TOPdesk ITSM

TOPdesk ITSM

TOPdesk ITSM is an IT service management software that helps organizations manage IT support tickets, assets, changes, problems, releases, and knowledge articles. It provides customizable service request forms, automated workflows, asset management, CMDB, reports, and more.

Categories:
Business & Commerce It Service Management
itsm ticketing asset-management cmdb

TOPdesk ITSM Features

  1. IT Service Desk
  2. Asset Management
  3. Change Management
  4. Problem Management
  5. Release Management
  6. Knowledge Management
  7. Customizable Service Request Forms
  8. Automated Workflows
  9. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Comprehensive ITSM functionality

Highly customizable to meet organizational needs

Automated workflows and task management

Integrated asset and configuration management

Robust reporting and analytics capabilities

Good mobile app for on-the-go access

Cons

Steep learning curve for new users

Relatively high cost compared to some alternatives

Limited out-of-the-box integrations with other tools

Customization can be complex and time-consuming

Freshservice

Freshservice

Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

Categories:
Business & Commerce It Service Management
helpdesk ticketing itsm service-desk

Freshservice Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Asset management
  6. Knowledge base
  7. Self service portal
  8. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Automated workflows and processes

Robust customization options

Strong mobile device support

Integration with many third-party apps

Reasonable pricing

Cons

Can be complex for smaller businesses

Limited native remote control functionality

Some features may require add-ons or higher pricing tier

Support could be more responsive