Freshservice vs ServiceNow
Struggling to choose between Freshservice and ServiceNow? Both products offer unique advantages, making it a tough decision.
Freshservice is a Business & Commerce solution with tags like helpdesk, ticketing, itsm, service-desk.
It boasts features such as Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics and pros including Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.
On the other hand, ServiceNow is a Business & Commerce product tagged with itsm, it-service-management, incident-management, change-management, service-catalog.
Its standout features include IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery, and it shines with pros like Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Freshservice
Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.
Categories:
Freshservice Features
- Incident management
- Problem management
- Change management
- Release management
- Asset management
- Knowledge base
- Self service portal
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
ServiceNow
ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.
Categories:
ServiceNow Features
- IT Service Management
- IT Operations Management
- IT Business Management
- Customer Service Management
- HR Service Delivery
- Security Operations
- Legal Service Delivery
Pricing
- Subscription-Based
- Pay-As-You-Go