Mojo Helpdesk vs ServiceNow

Struggling to choose between Mojo Helpdesk and ServiceNow? Both products offer unique advantages, making it a tough decision.

Mojo Helpdesk is a Business & Commerce solution with tags like helpdesk, ticketing, customer-support, sla-tracking.

It boasts features such as Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools and pros including Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

On the other hand, ServiceNow is a Business & Commerce product tagged with itsm, it-service-management, incident-management, change-management, service-catalog.

Its standout features include IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery, and it shines with pros like Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.