ServiceNow vs EasyVista

Struggling to choose between ServiceNow and EasyVista? Both products offer unique advantages, making it a tough decision.

ServiceNow is a Business & Commerce solution with tags like itsm, it-service-management, incident-management, change-management, service-catalog.

It boasts features such as IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery and pros including Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.

On the other hand, EasyVista is a Business & Commerce product tagged with itsm, incident-management, problem-management, change-management, release-management.

Its standout features include Incident management, Problem management, Change management, Release management, Service catalog, Knowledge management, Asset management, SLA management, Reporting and analytics, and it shines with pros like Comprehensive ITSM features, User-friendly interface, Automation capabilities, Mobile access, Customizable workflows, Integration with third-party tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

ServiceNow

ServiceNow

ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.

Categories:
Business & Commerce It Service Management
itsm it-service-management incident-management change-management service-catalog

ServiceNow Features

  1. IT Service Management
  2. IT Operations Management
  3. IT Business Management
  4. Customer Service Management
  5. HR Service Delivery
  6. Security Operations
  7. Legal Service Delivery

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy-to-use interface

Comprehensive set of applications and services

Scalable and flexible platform

Robust automation and workflow capabilities

Strong knowledge management and self-service options

Integrates well with other systems and tools

Cons

Can be complex and require customization

Limited native mobile capabilities

Steep learning curve

Can be expensive for smaller organizations

EasyVista

EasyVista

EasyVista is an IT service management (ITSM) software that helps manage IT operations and services. It provides features like incident management, problem management, change management, release management, and more.

Categories:
Business & Commerce It Service Management
itsm incident-management problem-management change-management release-management

EasyVista Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog
  6. Knowledge management
  7. Asset management
  8. SLA management
  9. Reporting and analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go
  • Custom Pricing

Pros

Comprehensive ITSM features

User-friendly interface

Automation capabilities

Mobile access

Customizable workflows

Integration with third-party tools

Cons

Steep learning curve

Complex pricing options

Limited scalability for large enterprises

Lack of native remote control

Dependency on legacy Flash technology