InvGate Service Desk vs EasyVista

Struggling to choose between InvGate Service Desk and EasyVista? Both products offer unique advantages, making it a tough decision.

InvGate Service Desk is a Business & Commerce solution with tags like itsm, ticketing, asset-management, knowledge-base.

It boasts features such as IT Service Management (ITSM), Incident Management, Problem Management, Change Management, Asset Management, Knowledge Base, Reporting and Analytics, Customizable Workflows, Self-Service Portal, Integrations with Third-Party Tools and pros including Comprehensive ITSM functionality, Intuitive and user-friendly interface, Customizable to fit specific business needs, Robust reporting and analytics capabilities, Strong asset management features.

On the other hand, EasyVista is a Business & Commerce product tagged with itsm, incident-management, problem-management, change-management, release-management.

Its standout features include Incident management, Problem management, Change management, Release management, Service catalog, Knowledge management, Asset management, SLA management, Reporting and analytics, and it shines with pros like Comprehensive ITSM features, User-friendly interface, Automation capabilities, Mobile access, Customizable workflows, Integration with third-party tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

InvGate Service Desk

InvGate Service Desk

InvGate Service Desk is an IT service management software that allows companies to track, manage, and resolve IT support tickets. It includes features like asset management, change management, knowledge base, and more.

Categories:
Business & Commerce It Service Management
itsm ticketing asset-management knowledge-base

InvGate Service Desk Features

  1. IT Service Management (ITSM)
  2. Incident Management
  3. Problem Management
  4. Change Management
  5. Asset Management
  6. Knowledge Base
  7. Reporting and Analytics
  8. Customizable Workflows
  9. Self-Service Portal
  10. Integrations with Third-Party Tools

Pricing

  • Subscription-Based

Pros

Comprehensive ITSM functionality

Intuitive and user-friendly interface

Customizable to fit specific business needs

Robust reporting and analytics capabilities

Strong asset management features

Cons

Pricing can be on the higher end for smaller organizations

Some users report a learning curve for certain features

Limited mobile app functionality compared to desktop version

EasyVista

EasyVista

EasyVista is an IT service management (ITSM) software that helps manage IT operations and services. It provides features like incident management, problem management, change management, release management, and more.

Categories:
Business & Commerce It Service Management
itsm incident-management problem-management change-management release-management

EasyVista Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog
  6. Knowledge management
  7. Asset management
  8. SLA management
  9. Reporting and analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go
  • Custom Pricing

Pros

Comprehensive ITSM features

User-friendly interface

Automation capabilities

Mobile access

Customizable workflows

Integration with third-party tools

Cons

Steep learning curve

Complex pricing options

Limited scalability for large enterprises

Lack of native remote control

Dependency on legacy Flash technology