EasyVista vs Helpy.io

Struggling to choose between EasyVista and Helpy.io? Both products offer unique advantages, making it a tough decision.

EasyVista is a Business & Commerce solution with tags like itsm, incident-management, problem-management, change-management, release-management.

It boasts features such as Incident management, Problem management, Change management, Release management, Service catalog, Knowledge management, Asset management, SLA management, Reporting and analytics and pros including Comprehensive ITSM features, User-friendly interface, Automation capabilities, Mobile access, Customizable workflows, Integration with third-party tools.

On the other hand, Helpy.io is a Business & Commerce product tagged with help-desk, ticketing, live-chat, knowledge-base, customer-support.

Its standout features include Help desk ticketing, Live chat, Knowledge base, Automation, Integration, and it shines with pros like Easy to use interface, Robust feature set, Affordable pricing, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

EasyVista

EasyVista

EasyVista is an IT service management (ITSM) software that helps manage IT operations and services. It provides features like incident management, problem management, change management, release management, and more.

Categories:
Business & Commerce It Service Management
itsm incident-management problem-management change-management release-management

EasyVista Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Service catalog
  6. Knowledge management
  7. Asset management
  8. SLA management
  9. Reporting and analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go
  • Custom Pricing

Pros

Comprehensive ITSM features

User-friendly interface

Automation capabilities

Mobile access

Customizable workflows

Integration with third-party tools

Cons

Steep learning curve

Complex pricing options

Limited scalability for large enterprises

Lack of native remote control

Dependency on legacy Flash technology

Helpy.io

Helpy.io

Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.

Categories:
Business & Commerce Customer Service
help-desk ticketing live-chat knowledge-base customer-support

Helpy.io Features

  1. Help desk ticketing
  2. Live chat
  3. Knowledge base
  4. Automation
  5. Integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Affordable pricing

Good for small businesses

Cons

Can be complex for non-technical users

Limited customization options

Not ideal for large enterprises