Mojo Helpdesk vs Helpy.io

Struggling to choose between Mojo Helpdesk and Helpy.io? Both products offer unique advantages, making it a tough decision.

Mojo Helpdesk is a Business & Commerce solution with tags like helpdesk, ticketing, customer-support, sla-tracking.

It boasts features such as Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools and pros including Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

On the other hand, Helpy.io is a Business & Commerce product tagged with help-desk, ticketing, live-chat, knowledge-base, customer-support.

Its standout features include Help desk ticketing, Live chat, Knowledge base, Automation, Integration, and it shines with pros like Easy to use interface, Robust feature set, Affordable pricing, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Mojo Helpdesk

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.

Categories:
helpdesk ticketing customer-support sla-tracking

Mojo Helpdesk Features

  1. Multi-channel support (email, social media, live chat, etc)
  2. Automated ticket workflow and routing
  3. SLA and service level management
  4. Knowledge base for self-service
  5. Reporting and analytics
  6. Mobile apps
  7. Integration with CRM and other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Flexible and customizable

Scales to support large volumes of tickets

Helps improve customer satisfaction

Enables self-service for customers

Provides insights through reporting

Cons

Can get pricey for large or complex organizations

Mobile app functionality is limited

Advanced customization requires developer skills

Lacks some features of higher end help desk tools


Helpy.io

Helpy.io

Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.

Categories:
help-desk ticketing live-chat knowledge-base customer-support

Helpy.io Features

  1. Help desk ticketing
  2. Live chat
  3. Knowledge base
  4. Automation
  5. Integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Affordable pricing

Good for small businesses

Cons

Can be complex for non-technical users

Limited customization options

Not ideal for large enterprises