Sirportly vs Helpy.io

Struggling to choose between Sirportly and Helpy.io? Both products offer unique advantages, making it a tough decision.

Sirportly is a Business & Commerce solution with tags like help-desk, customer-support, ticketing-system.

It boasts features such as Ticketing system, Knowledge base, Live chat, Email management, SLAs and escalations, Team inbox, Canned responses, Ticket assignment, Multiple brands, Help widget, Zapier integration, API access and pros including Easy to use interface, Comprehensive feature set, Affordable pricing, Good customer support, Integration with many apps, Mobile access.

On the other hand, Helpy.io is a Business & Commerce product tagged with help-desk, ticketing, live-chat, knowledge-base, customer-support.

Its standout features include Help desk ticketing, Live chat, Knowledge base, Automation, Integration, and it shines with pros like Easy to use interface, Robust feature set, Affordable pricing, Good for small businesses.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Sirportly

Sirportly

Sirportly is an affordable, easy-to-use help desk and customer support software. It allows companies to manage customer queries and internal support tickets through email, live chat, social media channels, and self-service options.

Categories:
help-desk customer-support ticketing-system

Sirportly Features

  1. Ticketing system
  2. Knowledge base
  3. Live chat
  4. Email management
  5. SLAs and escalations
  6. Team inbox
  7. Canned responses
  8. Ticket assignment
  9. Multiple brands
  10. Help widget
  11. Zapier integration
  12. API access

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Comprehensive feature set

Affordable pricing

Good customer support

Integration with many apps

Mobile access

Cons

Can be slow at times

Reporting capabilities could be better

No native social media integration

Limited customization options


Helpy.io

Helpy.io

Helpy.io is a customer service software that provides help desk ticketing features, live chat, and knowledge base capabilities. It includes automation and integration features to streamline customer support processes.

Categories:
help-desk ticketing live-chat knowledge-base customer-support

Helpy.io Features

  1. Help desk ticketing
  2. Live chat
  3. Knowledge base
  4. Automation
  5. Integration

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Robust feature set

Affordable pricing

Good for small businesses

Cons

Can be complex for non-technical users

Limited customization options

Not ideal for large enterprises