HESK vs HelpCrunch

Struggling to choose between HESK and HelpCrunch? Both products offer unique advantages, making it a tough decision.

HESK is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, customer-portal.

It boasts features such as Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

On the other hand, HelpCrunch is a Business & Commerce product tagged with help-desk, customer-service, knowledge-base, community-forums, automation-workflows.

Its standout features include Shared team inboxes, Knowledge base, Community forums, Automation workflows, Ticketing system, Live chat, Voice calls, Social media integration, Customer support CRM, Help desk analytics, and it shines with pros like Unified inbox for managing multiple support channels, Easy to create and manage knowledge base articles, Built-in community forums for self-service, Automation rules to route and assign tickets, Detailed analytics and reports, Integrates with popular tools like Zendesk, Salesforce, etc..

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HESK

HESK

HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.

Categories:
Business & Commerce Customer Support
help-desk ticket-system knowledge-base customer-portal

HESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Customer portal
  4. Email piping
  5. SLA tracking
  6. Canned responses
  7. Ticket filters and queues
  8. User roles and permissions
  9. Multilingual support
  10. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Scales for large deployments

Integrates with many apps

Cons

Limited native reporting

No built-in chat or phone support

Less features than paid alternatives

Requires self-hosting

HelpCrunch

HelpCrunch

HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forums, and automation workflows.

Categories:
Business & Commerce Customer Support
help-desk customer-service knowledge-base community-forums automation-workflows

HelpCrunch Features

  1. Shared team inboxes
  2. Knowledge base
  3. Community forums
  4. Automation workflows
  5. Ticketing system
  6. Live chat
  7. Voice calls
  8. Social media integration
  9. Customer support CRM
  10. Help desk analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Unified inbox for managing multiple support channels

Easy to create and manage knowledge base articles

Built-in community forums for self-service

Automation rules to route and assign tickets

Detailed analytics and reports

Integrates with popular tools like Zendesk, Salesforce, etc.

Cons

Can be pricey for smaller teams

Steep learning curve for some features

Limited native mobile app capabilities

Third-party integrations can be buggy