Desky Support vs Help Scout

Struggling to choose between Desky Support and Help Scout? Both products offer unique advantages, making it a tough decision.

Desky Support is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, automation, slas.

It boasts features such as Ticketing system, Automation rules, SLA management, Custom reporting, Multi-channel support (email, live chat, social media, knowledge base) and pros including Designed for small businesses, Centralized customer support management, Customizable workflows and automations, Detailed reporting and analytics.

On the other hand, Help Scout is a Business & Commerce product tagged with help-desk, email, knowledge-base, automation, collaboration.

Its standout features include Shared team inboxes, Help desk ticketing system, Knowledge base, Automations and workflows, Reporting and analytics, Email templates, Conversations and threads, Team collaboration, and it shines with pros like Intuitive user interface, Powerful automation capabilities, Robust knowledge base, Shared team inbox improves collaboration, Strong reporting and analytics, Mobile apps available.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Desky Support

Desky Support

Desky Support is a help desk and customer support software designed for small businesses. It allows you to manage customer queries through multiple channels like email, live chat, social media and self-service knowledge base. Key features include ticketing, automation rules, SLAs and custom reports.

Categories:
Business & Commerce Customer Support
help-desk customer-support ticketing knowledge-base automation slas

Desky Support Features

  1. Ticketing system
  2. Automation rules
  3. SLA management
  4. Custom reporting
  5. Multi-channel support (email, live chat, social media, knowledge base)

Pricing

  • Subscription-Based

Pros

Designed for small businesses

Centralized customer support management

Customizable workflows and automations

Detailed reporting and analytics

Cons

Limited integrations with third-party tools

May lack advanced features for larger enterprises

Pricing can be on the higher side for small businesses

Help Scout

Help Scout

Help Scout is a customer service software that provides shared mailboxes, help desk features, and automation tools to streamline support workflows. It offers email management, help desk tickets, knowledge base, reporting, and collaboration features for support teams.

Categories:
Business & Commerce Customer Service
help-desk email knowledge-base automation collaboration

Help Scout Features

  1. Shared team inboxes
  2. Help desk ticketing system
  3. Knowledge base
  4. Automations and workflows
  5. Reporting and analytics
  6. Email templates
  7. Conversations and threads
  8. Team collaboration

Pricing

  • Subscription-Based

Pros

Intuitive user interface

Powerful automation capabilities

Robust knowledge base

Shared team inbox improves collaboration

Strong reporting and analytics

Mobile apps available

Cons

Can be pricey for smaller teams

Limited native phone support

Third-party integrations cost extra

Setup and customization can be complex initially